Saul Carliner is Director of the Education Doctoral Program and an associate professor at Concordia University in Montreal. Also an industry consultant, he has provided strategic planning and evaluation services for organizations in Africa, Asia, Australia, North America, and Europe, including Alltel Wireless, AT&T, Equitas, IBM, Microsoft, ST Microelectronics Turkish Management Centre, Wachovia, and several U.S. and Canadian government agencies. Among the 150 articles and seven other books he has authored is the best-selling Training Design Basics (ASTD Press) and the award-winning e-Learning Handbook (with Patti Shank, Pfeiffer). He is a member of the board of the Canadian Society for Training and Development, a past Research Fellow of ASTD, and a Fellow and past international president of the Society for Technical Communication. His latest book is Informal Learning Basics (ASTD Press, 2012).